Okpo Privacy Policy – Our Firm Commitment to Protecting Your Data

1. Introduction

Okpo is a trusted online betting and gaming platform in Bangladesh. We understand how important your privacy is to you, which is why we are committed to ensuring your personal information is never mishandled or used without authorization.

This Privacy Policy explains: what information we collect, why we collect it, how we use it, who we share it with (if anyone), and what rights you have over your data.

We always aim to write this policy in plain, clear language so you can understand everything without needing a lawyer.

2. What Information We Collect

Okpo collects two types of information from users: data you provide directly and data collected automatically.

We only collect information that is strictly necessary for delivering our services, maintaining security, and meeting legal obligations. Collecting excessive or unnecessary data goes against our principles.

3. How We Use Your Information

Okpo uses your information only for specific, legitimate purposes. All the reasons we use your data are clearly outlined below:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To seamlessly deliver betting, payment, bonus, and all other services.
• Security: To prevent fraud, money laundering, and illegal activity.
• Contact: To send important updates, security alerts, and support messages.
• KYC Verification: To verify identity and age in accordance with legal requirements.
• Service Improvement: To analyze user experience and improve the platform.
• Legal Compliance: To comply with requests from government or regulatory authorities.
• Responsible Gaming: To identify signs of excessive gaming and provide timely support.

4. Who Your Information Is Shared With

Okpo shares your information only to a very limited extent and for specific purposes. We never sell your data or disclose it unnecessarily.

• Payment Processors: Payment providers such as Mobile Pay, Nagad, Rocket, and banks receive only the information necessary to complete a transaction.
• KYC Service Providers: Certain information is shared with approved third-party KYC platforms for identity verification purposes.
• Legal Authorities: Information is disclosed in accordance with the law in response to court orders, government directives, or investigations.
• Technology Partners: Companies that assist with server hosting or platform operations, all of which operate under strict confidentiality agreements.

Outside of the cases mentioned above, your information is never shared without your prior consent. All third parties are required to comply with okpo's privacy standards.

5. Cookies & Tracking Technologies

Okpo uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help us improve our services.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some okpo services to not function properly.

6. Data Security Measures

Okpo uses industry-leading technology and practices to keep your data secure. The core pillars of our security framework are:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Two-Factor Authentication (2FA): An additional layer of security via OTP.
• Firewall & DDoS Protection: Server-level protection against attacks.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Staff Training: All staff are specially trained in data privacy.

7. How Long We Retain Your Information

Okpo does not retain your information beyond what is necessary. Our retention policy for different types of data is outlined below:

• Active account data: retained for as long as the account remains active.
• Transaction records: 7 years from the date of the last transaction (legal requirement).
• KYC documents: 5 years from the date of verification.
• Login and session logs: 90 days.
• Closed account data: 3 years from the date of closure.
• Support tickets and communications: 2 years.

Once the retention period has passed, your information is securely deleted or fully anonymized so you can no longer be identified.

8. Your Data Rights

As an okpo user, you have several important rights over your own data. We respect these rights at all times and make them easy to exercise.

9. Children's Privacy

Okpo is strictly for individuals aged 18 and above. We never knowingly collect personal information from minors.

If a parent or guardian suspects their child is using okpo, please contact support@okpo.im immediately. We will act promptly.

10. Changes to the Privacy Policy

Our services and the legal landscape may change over time, and this Privacy Policy may be updated accordingly. However, we commit to the following:

• For any significant changes, you will be notified by email or SMS at least 14 days in advance.
• The date of the most recent update will always be shown at the top of this policy.
• Previous versions are available upon request for comparison purposes.
• Continued use of okpo after any updates will be considered acceptance of the revised policy.

If you object to any changes, you may request to close your account. In that case, any valid balance will be returned to you.

11. Contact Us

For any privacy-related questions, requests, or complaints, please get in touch with us:

Our privacy team will carefully review any concerns you raise and work to resolve them as quickly as possible.